We currently deliver to addresses across the United States and Canada. For Canadian orders, international import regulations may apply.
Orders are processed within 1–3 business days after payment verification, with these key notes:
- No processing, shipping, or delivery occurs on weekends or U.S./Canadian public holidays.
- Canadian orders may require an extra 1–2 business days to validate shipping details, prepare customs documentation (e.g., commercial invoices), and ensure compliance with Canadian import rules.
- United States: 5–10 business days after dispatch.
- Canada: 10–25 business days from dispatch (timelines vary by destination). This accounts for standard cross-border customs procedures, though delays may arise from customs inspections, duty assessments, or logistical bottlenecks.We recommend using the provided tracking link for real-time updates on customs and delivery status. Contact support for help with delayed shipments.
- U.S. Domestic: Primary carrier is USPS (United States Postal Service).
- Canada: We partner with USPS International for cross-border delivery; the exact carrier may be adjusted based on delivery location, package weight, and shipping speed.A tracking number will be emailed once your order ships. For Canadian-bound orders, tracking updates may end at Canadian customs—subsequent updates are available via Canada’s local postal service or the carrier’s international portal.
A shipping confirmation email with a unique tracking number and monitoring link will be sent post-dispatch:
- U.S. Orders: Real-time tracking covers the full delivery journey.
- Canadian Orders: Initial tracking updates may take up to 48 hours to appear. Updates become less frequent once the package leaves the U.S.—use Canada’s local postal service website for the latest status.
Follow these steps for assistance:
- Check with family, neighbors, or building management for alternative delivery locations.
- Contact USPS directly using your tracking number for delivery details.
- If unresolved, reach out to us within 7 days of the marked delivery date.
- Allow an extra 5–7 business days beyond the estimated delivery date (to account for customs or transit delays).
- Verify with local postal services or Canadian customs (packages may be held for unpaid duties/taxes or missing documentation).
- Check with household members, neighbors, or local post offices for missed deliveries.
- If still missing, contact us within 14 days of the marked delivery date (to accommodate extended international transit/customs times).
Email
[email protected] with your order number and tracking number. We’ll collaborate with carriers to investigate, initiate traces (if applicable), and provide regular resolution updates.
Canadian orders may incur import duties, taxes, and fees imposed by the Canadian government. These charges are the recipient’s sole responsibility and are not included in the order total or shipping costs. You will be notified of fees by customs authorities, which must be paid to release the package for delivery. We recommend verifying duty/tax rates with Canadian customs prior to ordering.
