Q: Do you offer shipping to countries outside the U.S. and Canada?
A: At this time, we only deliver to locations across the United States and all Canadian provinces/territories. We don’t currently provide international shipping to any other regions.
Q: What size options do you have available?
A: For precise measurements to find your perfect fit, be sure to check out our dedicated Size Guide (all measurements are listed in inches).
Q: What’s the best way to pick the right size for me?
A: Grab a soft tape measure and take your bust/chest, waist, and hip measurements, then use our Size Guide to match your numbers. If you fall between two sizes, go up a size for a comfy, relaxed fit or down a size for a more polished, tailored silhouette.
Q: How can I keep tabs on my order’s delivery status?
A: As soon as your order ships, you’ll get a shipping confirmation email that includes a unique tracking number and a direct link to monitor your package’s journey. U.S. orders are tracked through USPS, while Canadian orders use USPS International—once your package reaches Canada, you can also track it via Canada Post for the latest updates.
Q: What should I do if my package goes missing or is delayed?
A: For U.S. customers: If your package is lost or taking longer than expected, get in touch with us within 7 days of the marked delivery date. For Canadian customers: First, allow an extra 5–7 business days to account for cross-border customs delays, then contact us within 14 days of the marked delivery date. Send an email to [email protected] with your order number and tracking number, and our team will help sort it out.
Q: Am I able to return items I’ve purchased?
A: Yes! You can return eligible items within 30 days of their delivery date to get a refund. Just be sure to review our full Refund & Return Policy for all the details on what’s eligible and how the process works.
Q: When will I get my money back after returning an item?
A: After we receive your returned item and complete our inspection, we’ll process your refund within 5–10 business days. The refund will be sent back to the original payment method you used at checkout, and your bank might need an additional 3–5 business days to process and post the funds to your account.
Q: What’s the proper way to wash my new clothes to keep them looking great?
A: To preserve the quality and lifespan of your garments, we recommend machine washing them in cold water with similar colors on a gentle cycle. You can tumble dry on low heat or hang them up to air dry for best results. Avoid using bleach, fabric softeners, or high heat (these can cause fading, shrinking, or damage). Always check the care label inside each piece for any specific washing instructions.
